Terms & Conditions

Supplement Tree Nutrition Ltd.
87 Hunters Grove
Hayes
Middlesex
UB3 3JF

By ordering you acknowledge that you have read these Terms and Conditions and agreed to the incorporation of these Terms and Conditions into this transaction. This does not affect your statutory rights a consumer.

‘Company’ means Supplement Tree Nutrition Limited (registered in England & Wales 10841301) whose registered address is 87 Hunters Grove, Hayes, Middlesex, UB3 3JF. ‘Customer’ means the consumer as defined in the Unfair Contract Terms Act 1977. ‘Goods’ means the products offered by the Company and those chosen by the Customer in this transaction.

Order

By submitting a completed order the Customer shall be deemed as placing an order with the Company. The Company shall confirm acceptance of the Customer’s Order in writing and will supply the Goods to the Customer in accordance with the Customer’s completed order. The Company reserves the right to refuse to supply orders but this does not affect the Customer’s statutory rights.

Information

The Company provides information on the goods and its services in good faith. Errors and omissions on listings may be corrected by the Company. The customer may cancel the order with the Company and obtain a full refund if they have relied upon the error or omission.

Cancellation of Orders

The Customer may cancel the order within 10 days of delivery and must provide written details to the Company of the order. All returns shall be sent to the Company’s registered address. This returns policy does not affect the Customer’s statutory rights. Goods must be returned in an unused and re-saleable condition. Goods cannot be returned if the tamper-evident seal has been broken. The costs of returning the goods to the Company shall be borne by the Customer unless incorrect or faulty goods have been supplied or an error has been made by the Company. Refunds will be made to the customer’s account unless otherwise agreed between the customer and the Company. Refunds will only be processed on receipt of returned Goods by the Company.

Price and Delivery Charges

The price of the goods will be that indicated at the time of placing the order. Delivery charges (usually for post and packing) will be as advised at the time of placing the order. Delivery will normally be made by Royal Mail standard services however the Company reserves the right to use other methods of delivery as it deems appropriate or as agreed with the customer.

Dispatch and Delivery

Your order will normally be dispatched to the address you have advised us of within the timescale specified, usually within 2 working days. Any delivery dates quoted will be approximate and are given in good faith and the Company will not be liable for any reasonable delay however caused. We will advise you if a product is out of stock and will suggest an alternative product if one is available. Delivery charges will be as indicated on the checkout and will be advised at the time of ordering. If the Customer fails to take delivery of the Goods or gives the Company incorrect delivery instructions then the Company may store the Goods until delivery is made and charge the Customer for its reasonable costs re-delivery. The Company shall not owe the Customer any duty of care in this event.

Risk and Title

The risk of loss or damage to the goods passes to the customer on delivery or in the event of delivery not being able to be made as a consequence of fault, negligence or omission on the Customer’s part at the date delivery which would have been made in the absence of this fault, negligence or omission. Title to the goods remains with the Company until the Company has received in cleared funds the total contracted amount.

Warranties, Liability and Indemnity

The Company warrants that all Goods will correspond with the Order at the date of dispatch and will be free from defects at the time of delivery. In the event that the Company is in breach of this clause the customer shall advise the Company in writing as soon as possible and in any event not later than 7 days after delivery other than when the defect was not apparent upon reasonable inspection. The Company will replace the defective goods or refund the price of the goods that are defective and this will be the extent of the Company’s liability.

Use of Goods

The Goods are sold as food supplements or as products for external use and are warranted as being fit for this purpose only. Where the Company provides the Customer with information or advice to ensure that the Goods will be safe the Customer agrees to use the Goods in accordance with this information. Other than the Customer’s statutory rights the Company shall not be liable for injury or loss suffered by the Customer where the Customer fails to follow the Company’s conditions, recommendations or warnings. The Customer should seek medical advice if they are in any doubt about their health condition and the suitability of the goods in this respect.

Data Protection and Privacy Policy

The Company will protect the Customer’s privacy and data in accordance with the provisions of the Data Protection Act 1998 and any other applicable law or revisions. The Company shall not sell or share personal information with third parties expect where legally obliged to do so by the relevant authorities. Credit card details supplied by the Customer will not be held by the Company but will be processed by Paypal whose terms and conditions will apply.

Jurisdiction

English law will apply to the contract and the English courts will have jurisdiction in the case of any dispute.

(1) Legislation: Legislation regarding natural health products varies from country to country. This product is legally available for use and resale in the UK. Overseas customers should ensure that it is legal to import this product into their own country before ordering.
(2) Same Day Dispatch: This applies to orders completed before noon UK time. Orders completed later in the day will be dispatched the following day. We will normally dispatch within one working day (this excludes Saturdays, Sundays and UK public holidays).
(4) Letterbox friendly: Around 97% of our orders are sent out in a letterbox friendly format, so there’s no need to wait on for the postman. We cannot, however, guarantee this. Some packages will inevitable be too large. Company also reserves the right to send higher value items and items to some countries by recorded delivery, where a signature will be required.
(5) Guarantee: We guarantee that our product will match the description. Should you have a problem, contact us first. Should you purchase an item in error or change your mind, you can return the item unopened for a full refund.